Procedimentos de Atendimento

Prezado cliente,

Gostaríamos de agradecer a oportunidade de mostrar o atendimento diferenciado que desenvolvemos para oferecer o melhor.

A FCA LOG conta com uma equipe de profissionais da área especializada para atender suas necessidades e permitir maior agilidade nos processos. Preparamos este informativo para facilitar o fluxo de informações.

1.Vendas Internas

Tel/Central (PABX): 13 3279-8100

Maria Machado (Supervisão) – Ramal 8126
Email: maria.machado@fcalog.com

 

Contatos Departamento LCL

E-mail: insidesales@fcalog.com

Contatos:
Eloise Raquel – Ramal 8107
Matheus Braz – Ramal 8105
Letícia Calazans – Ramal 8102
Daniela Soares – Ramal 8110
Giovanna Penha – Ramal 8138
Giovanna Monteiro – Ramal 8142

 

Contatos Departamento FCL

E-mail: insidesales.fcl@fcalog.com

Contatos:
Amanda Nascimento – Ramal 8103
Magda Melo – Ramal 8104
Karine Tanaka – Ramal 8123

Contatos Departamento Aéreo

E-mail: insidesales.air@fcalog.com

Contato:
Lucas Souza – Ramal 8139
E-mail: insidesales.air@fcalog.com

2.Customer Service Importação – Pré-embarque

Tel/Central (PABX): 13 3279-8100

Contatos:
Carolina Carvalho (Supervisão) – Ramal 8136
Email: carolina.carvalho@fcalog.com

POL: NINGBO – Letícia Adão – Ramal 8135
E-mail: cs.ningbo@fcalog.com

POL: SHANGHAI – Nadyne Montellanos – Ramal 8134
E-mail: cs.shanghai@fcalog.com

POL: QINGDAO – Alexandre Froes – Ramal 8133
E-mail: cs.qingdao@fcalog.com

POL: HAMBURGO E GENOVA – Alexandre Froes – Ramal 8133
E-mail: cs.europa@fcalog.com

POL: SHENZHEN – Vitória Castro – Ramal 8130
E-mail: cs.shenzhen@fcalog.com

EMBARQUES FCL – Daiane Santana – Ramal 8137
E-mail: cs.fcl@fcalog.com

Contatos Departamento Aéreo

Embarque Aéreo: Hector Souza – Ramal 8141
Email: cs.air@fcalog.com

3.Operações – Pós-embarque

E-mails: operacao.fcl@fcalog.com e operacao.lcl@fcalog.com
Tel/Central (PABX): 13 3279-8100

Contatos:
Carolina Carvalho (Supervisão) – Ramal 8136
Raquel Dias – Ramal 8127
Raul Cruz – Ramal 8130
Enzo Santos – Ramal 81280

4.Financeiro

Katia Nocetti (Coordenadora) – Ramal 8148
Tel/Central (PABX): 13 3797-7850
E-mail: katia.nocetti@fcalog.com

4.1.Pagamentos:

Solicitação de Notas de Débito para pagamento de frete,taxas e envio de Comprovantes.

Contato:
Marivaldo Sousa – Ramal 8131
Tel/Central (PABX): 13 3797-7850
E-mail: contasareceber@fcalog.com

4.2.Liberação/Desbloqueio:

Contatos:
Nayara Batista – Ramal 8147
Tel/Central (PABX) 3797-7850

Email Liberação FCL – liberacao.fcl@fcalog.com
Email Liberação LCL – liberacao.lcl@fcalog.com

4.3.Demurrage:

Contato:
Cristina Borja – Ramal 8129
Tel/Central (PABX) 3797-7850
E-mail: demurrage@fcalog.com

4.4.Account:

Contato:
Annanda Teixeira – Ramal 8119
Tel/Central (PABX) 3797-7850
E-mail: account.fca@fcalog.com

Institucional

A empresa

O Grupo

Código de Ética

Política de privacidade

Serviços

Blog

Documentos

Regulamento

Procedimentos de Liberação

Procedimentos de atendimento

Contato

Trabalhe conosco

Ouvidoria

contato@fcalog.com

+55 (13) 3279-8100

Instagram Linkedin Facebook

Privacy settings

Decide which cookies you want to allow. You can change these settings at any time. However, this can result in some functions no longer being available. For information on deleting the cookies, please consult your browser’s help function. Learn more about the cookies we use.

With the slider, you can enable or disable different types of cookies:

This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected

This website won't:

  • Remember your login details
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies.
  • Advertising: Gather personally identifiable information such as name and location

This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settings
  • Functionality: Remember selected region and country

This website won't:

  • Remember your login details
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Tailor information and advertising to your interests based on e.g. the content you have visited before. (Currently we do not use targeting or targeting cookies.
  • Advertising: Gather personally identifiable information such as name and location

This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settingsl Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions

This website won't:

  • Remember your login details
  • Advertising: Use information for tailored advertising with third parties
  • Advertising: Allow you to connect to social sites
  • Advertising: Identify device you are using
  • Advertising: Gather personally identifiable information such as name and location

This website will:

  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settingsl Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Use information for tailored advertising with third parties
  • Advertising: Allow you to connect to social sitesl Advertising: Identify device you are using
  • Advertising: Gather personally identifiable information such as name and location

This website won't:

  • Remember your login details
Save & Close