Dear customer,
We would like to thank you for the opportunity to show the differentials that we have developed to offer the best service.
FCA LOG has a team of specialized professionals to meet your needs and allow greater agility in the processes. We have prepared this newsletter to facilitate the flow of information.
1. Inside Sales
E-mail: insidesales@fcalog.com
Escritório | Santos
Tel/Central (PABX): 13 3279-8100
Contacts
Tatiane Amorim – Ramal 8106
Raquel Colle – Ramal 8138
Eloise Raquel – Ramal 8107
Amanda Nascimento – Ramal 8103
Carla Amorim – Ramal 8101
Letícia Calazans – Ramal 8102
Daniela Soares – Ramal 8110
Andrey Camargo ramal 8105
Contacts Air DepartmentAéreo
E-mail: insidesales.air@fcalog.com
Karina Sampaio – Ramal 8140
2. Customer Service – Import – Pre-shipment
Skills: Coordination of Import and Export Shipments (Sea and Air), submission of shipping instructions; Booking FCL and LCL; closing coordination consolidated with the ports of origin; submission of pre-shipment status; submission/approval of draft and shipment confirmation.
Tel/Central (PABX): 13 3279-8100
Contacts
Carolina Carvalho (Supervisão) – Ramal 8136 – Email: carolina.carvalho@fcalog.com
POL: NINGBO – Nadyne Montellanos – Ramal 8134 – E-mail: cs.ningbo@fcalog.com
POL: SHANGHAI – Giovanna Monteiro – Ramal 8142 – E-mail: cs.shanghai@fcalog.com
POL: SHANGHAI – Alexandre Froes – Ramal 8133 – E-mail: cs.shanghai@fcalog.com
POL: SHENZHEN – Leticia Adão – Ramal 8135 – E-mail: cs.shenzhen@fcalog.com
POL: HONG KONG – Daiane Santana – Ramal 8137 – E-mail: cs.hongkong@fcalog.com
EMBARQUES FCL – Paula Souza – Ramal 8139 – E-mail: cs.fcl@fcalog.com
Contacts Air Department
Embarque Aéreo: Karine Tanaka – Ramal 8123 – Email: cs.air@fcalog.com
3.Post-shipment operations
Skills: Final HBL submission; Merchant CE; Pre-Alerts; Pre-Notice; Notice of arrival and release of original HBL.
E-mails: operacao.fcl@fcalog.com e operacao.lcl@fcalog.com
Tel/Central (PABX): 13 3279-8100
Contacts
Carolina Carvalho (Supervisão) – Ramal 8136
Luana Pereira – Ramal 8141
Victor Santos – Ramal 8127
Raul Cruz – Ramal 8130
4. Finance
4.1. Payments:
Skills: Request for Debit Notes for payment of freight; Fees and Submission of Receipts.
Contacts
E-mail: contasareceber@fcalog.com
Tel/Central (PABX): 13 3797-7850
Katia Nocetti (Supervisão) – Ramal 8148
Ygor Santos – Ramal 8149
4.2. Release/Unlocking:
Important information:
LCL loads
The estimated deadline for unlocking the cargo will be upon the receipt of the voucher and documentation by 4:00
pm so that the unlocking takes place by 6:00 pm.
FCL loads
The estimated deadline for unlocking the cargo will be upon the receipt of the voucher and documentation by 1:00 pm so that the unlocking takes place within 24 hours.
For vouchers and documentation delivered after 1 pm, the unlocking estimate will take up to 48 hours.
4.3.Demurrage:
Skills: Free Time Control, demurrage invoices.
4.4.Account:
5.Pricing
skills: Opening and serving new international and local partnerships.
Control and negotiation of purchase and sale of freight, rates in maritime, air and road modes with partners and international and local service providers.
Contatos:
Supervisão: Maria Machado
Ramal: 816 – Email: maria.machado@fcalog.com
Cargas LCL – Maria Fernanda
Ramal 8121 – Email: pricing.lcl@fcalog.com
Cargas FCL – Nathalia Prado
Ramal 8124 – Email: pricing.fcl@fcalog.com
Cargas aéreas – Mariana Cyrino
Ramal 8125 – Email: pricing.air@fcalog.com
Free Hand – Thamires Macedo
Ramal 8122 – Email: pricing@fcalog.com
6. LTL/DTA HUB
Skills: Documentary and operational coordination and programming
Contacts:
E-mail: ltlimpo@fcalog.com
Tel/Central (PABX) 13 3878-8902 Contatos:
Diego Salviano Gabriel Ribeiro
Click here and access the Eudmarco Terminal procedure to obtain important information to expedite the release of your cargo.
