Procedimentos de Importação

Prezado cliente,

Gostaríamos de agradecer a oportunidade de mostrar o atendimento diferenciado que desenvolvemos para oferecer o melhor.


A FCA LOG conta com uma equipe de profissionais da FC especializada para atender suas necessidades e permitir maior agilidade nos processos. Preparamos este informativo para facilitar o fluxo de informações.

1.Vendas Internas

E-mail: insidesales@fcalog.com

Escritório | Santos

Tel/Central (PABX): 13 3279-8100

Contatos

Tatiane Amorim – Ramal 8106

Raquel Colle – Ramal 8138

Eloise Raquel – Ramal 8107

Amanda Nascimento – Ramal 8103

Carla Amorim – Ramal 8101

Letícia Calazans – Ramal 8102

Daniela Soares – Ramal 8110

Andrey Camargo ramal 8105

Contatos Departamento Aéreo

E-mail: insidesales.air@fcalog.com

Karina Sampaio – Ramal 8140

2.Customer Service Importação – Pré-embarque

Tel/Central (PABX): 13 3279-8100

Contatos

Carolina Carvalho (Supervisão) – Ramal 8136 – Email: carolina.carvalho@fcalog.com

POL: NINGBO – Nadyne Montellanos – Ramal 8134 – E-mail: cs.ningbo@fcalog.com

POL: SHANGHAI – Giovanna Monteiro – Ramal 8142 – E-mail: cs.shanghai@fcalog.com

POL: SHANGHAI – Alexandre Froes – Ramal 8133 – E-mail: cs.shanghai@fcalog.com

POL: SHENZHEN – Leticia Adão – Ramal 8135 – E-mail: cs.shenzhen@fcalog.com

POL: HONG KONG – Daiane Santana – Ramal 8137 – E-mail: cs.hongkong@fcalog.com

EMBARQUES FCL – Paula Souza – Ramal 8139 – E-mail: cs.fcl@fcalog.com

Contatos Departamento Aéreo

Embarque Aéreo: Karine Tanaka – Ramal 8123 – Email: cs.air@fcalog.com

3.Operações – Pós-embarque

E-mails: operacao.fcl@fcalog.com e operacao.lcl@fcalog.com

Tel/Central (PABX): 13 3279-8100

Contatos

Carolina Carvalho (Supervisão) – Ramal 8136

Luana Pereira – Ramal 8141

Victor Santos – Ramal 8127

Raul Cruz – Ramal 8130

4.Financeiro

4.1.Pagamentos:

Competências: Solicitação de Notas de Débito para pagamento de frete; Taxas e Envio de Comprovantes.

Contatos

E-mail: contasareceber@fcalog.com

Tel/Central (PABX): 13 3797-7850

Katia Nocetti (Supervisão) – Ramal 8148

Ygor Santos – Ramal 8149

4.2.Liberação/Desbloqueio:

Contatos

E-mail: liberacao@fcalog.com

Tel/Central (PABX) 13 3279 8100

Marivaldo Sousa – Ramal 8131

4.3.Demurrage:

Contatos

E-mail: demurrage@fcalog.com

Tel/Central (PABX) 13 3279 8100

Cristina Borja – Ramal 8129

4.4.Account:

Contatos

E-mail: account.fca@fcalog.com

Tel/Central (PABX) 13 3279 8100

Annanda Teixeira – Ramal 8119

5.Pricing

Competências: Abertura e atendimento de novas parcerias internacionais e locais.
Controle e negociação de compra e venda de frete, taxas nos modais marítimo, aéreo e rodoviário junto os parceiros e prestadores de serviço internacionais e locais.

Contatos:

Supervisão: Maria Machado
Ramal: 816 – Email: maria.machado@fcalog.com

Cargas LCL – Maria Fernanda
Ramal 8121 – Email: pricing.lcl@fcalog.com


Cargas FCL – Nathalia Prado
Ramal 8124 – Email: pricing.fcl@fcalog.com


Cargas aéreas – Mariana Cyrino
Ramal 8125 – Email: pricing.air@fcalog.com


Free Hand – Thamires Macedo
Ramal 8122 – Email: pricing@fcalog.com

5.LTL/DTA HUB

Competências: Coordenação e programação documental e operacional.

Contatos:

E-mail: ltlimpo@fcalog.com

Tel/Central (PABX) 13 3878-8902 Contatos:

Diego Salviano Gabriel Ribeiro

Clique aqui e acesse o procedimento do Terminal Eudmarco para obter informações importantes para agilizar a liberação da sua carga.

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+55 (13) 3279-8100

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  • Essential: Allow session cookies
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  • Essential: Remember language version you selected
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  • Essential: Remember your cookie permission setting
  • Essential: Allow session cookies
  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
  • Essential: Keep track of what you input in a shopping cart
  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settingsl Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Use information for tailored advertising with third parties
  • Advertising: Allow you to connect to social sitesl Advertising: Identify device you are using
  • Advertising: Gather personally identifiable information such as name and location

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